Frequently Asked Questions

Find answers to common questions about Owinace

General Questions

What is Owinace?

Owinace is an AI-powered platform that helps you instantly generate personalized, high-quality proposals while seamlessly managing leads, tracking team performance with analytics, monitoring costs via a flexible credit system, and maintaining detailed client records—all in one powerful platform.

How do I get started?

Simply register for an account, complete your profile setup, and you'll be ready to create your first AI-generated proposal. Our intuitive interface makes it easy to get started in minutes.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit and at rest. We follow industry best practices to ensure your information and your clients' data remain secure and confidential.

Credits & Billing

How does the credit system work?

Credits are used to generate proposals and access premium features. Each action consumes a certain number of credits. You can purchase credits as needed, and they're shared across your workspace.

What payment methods do you accept?

We accept all major credit cards, debit cards, and UPI payments through our secure payment gateway powered by Razorpay.

Are credits refundable?

No, all credit purchases are final and non-refundable. Please review our Refund Policy for complete details before making a purchase.

Do credits expire?

Credits may be subject to expiration policies based on inactivity. We recommend using your credits within a reasonable timeframe and checking your account regularly.

Features & Functionality

Can I customize the AI-generated proposals?

Yes! All AI-generated proposals can be fully customized. You can edit any section, add or remove content, and adjust the formatting to match your brand and requirements.

Can I work with a team?

Absolutely! You can invite team members to your workspace, assign roles and permissions, and collaborate on leads, proposals, and analytics together.

How does lead management work?

Our platform includes a comprehensive lead management system with Kanban boards, contact management, activity tracking, and analytics to help you manage your sales pipeline effectively.

Support & Account

How can I contact support?

You can reach our support team via email at support@owinace.com or call us at +91 7710113366 during business hours (Mon-Fri, 9 AM - 6 PM IST).

Can I cancel my account?

Yes, you can cancel your account at any time from your account settings. Please note that any unused credits will be forfeited upon account closure and are not refundable.

How do I reset my password?

Click on "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help!

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